Long Live the Organizational Heretic!

Long Live the Organizational Heretic!

The pressure to conform is tremendous. It starts before we can walk.  

Be nice. 

Share. 

See what your brother is doing? He’s doing a good job. Be like him.

As Yusuf Islam, better known by his former stage name of Cat Stevens, once sang, “From the moment I could talk, I was ordered to listen.”

And that’s just at home. We then, very quickly,

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Two Ways HR Can Rise Up

Two Ways HR Can Rise Up

I spend a fair amount of time around the human resources (HR) profession. Sometimes, that’s in the form of consulting and problem-solving alongside HR leaders; other times it’s through research or teaching graduate students. I’m also an HR officer in the U.S. Navy Reserve, and I maintain my HR certifications like thousands of other HR people. 

But I’m often critical of HR. That’s not at all because I think HR people aren’t doing good work; rather, I think every profession should be critical of itself in an attempt to improve continually and stay relevant. We should all be on the lookout for how we can get better at what we do and how we do it. 

In particular for HR, I see two areas in which HR could improve substantially.

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The Agile Crimson Tide

The Agile Crimson Tide

The Alabama Crimson Tide lost on Monday evening, giving the Clemson Tigers their first national college football championship in 35 years.

But within the world of American college football, it’s undeniable that the University of Alabama’s football program—under head coach Nick Saban—is a powerhouse.

So despite the fact that Crimson Tide fans everywhere are in a state of mourning this week, there’s an interesting lesson to be learned from how Alabama has adapted its approach to the game of football during the past five years. It’s a lesson in

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Are You Liked, Respected or Really Useful?

Are You Liked, Respected or Really Useful?

There’s a conversation that typically happens at some point in leadership training for military officers about whether it’s better to be liked or respected as a leader. That is, do you want your people to enjoy your presence and to feel some sort of emotional attachment to you? Or do you want them to hold you in high regard for your abilities and behavior? 

It’s a good conversation because it highlights a natural tension that exists when you’re in charge of people. On one hand, being liked is a source of power in and of itself. People don’t like working for jerks. On the other hand, being in a supervisory position often requires one to make hard decisions that may not sit well with some people, and if your goal is to make your people like you, it could affect your judgment and behavior negatively. 

There’s no right answer, although sometimes I’ve noticed (at least in my own life in how I understood things and acted as a young leader) that in the military the “liked” versus “respected” distinction is treated too frequently as a strict dichotomy. It’s either one or the other. 

In reality, though, I see this as an “and” proposition. It’s possible—even, dare I say, ideal—to be both. 

But the bigger problem is

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One Resolution to Rule Them All

One Resolution to Rule Them All

Change is hard. And even though you’re the one person over whose behavior you theoretically should have the most control, changing yourself is often exceedingly difficult. 

Nonetheless, many of us doggedly pursue self-betterment. We set goals, hoping that we’ll achieve them along with whatever benefits they bring. We fantasize about the possibility of becoming someone closer to our idealized version of ourselves. 

And during late December, many of us set resolutions for the next year. 

Yet time and time again, most of us find our resolutions quickly broken. If you need evidence of this, simply go to any fitness center for a few days in early January and take note of how many people are there. Then, go back in early February. The crowds will almost always be gone. 

There’s one resolution, though, that can rule them all. It’s one that I’ve found helpful when trying to change myself in a small way. 

That resolution is simply this: 

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Be Vigilant for Your Moment

Be Vigilant for Your Moment

Despite its sometimes harsh weather and a professional football team that continually disappoints its fans, Cleveland, Ohio, is home to one of the world’s best orchestras. 

And that’s not just my amateurish opinion. Gramophone magazine, for example, compiled a list of the 20 best orchestras in the world, based upon ratings from top music critics—whom, I would readily assume, know more about classical music than I. 

The Cleveland Orchestra, on this list, is number seven.  

It’s rated higher than the Los Angeles Philharmonic, the Boston Symphony Orchestra, the New York Philharmonic and a number of other great orchestras in the United States and around the world. 

So the Cleveland Orchestra is, quite naturally, a point of pride for northeast Ohio. 

And during the holiday season, the Cleveland Orchestra turns its attention to performing a variety of holiday tunes in its annual Christmas Concert series. 

As I have in the past, I found this year’s performance to be splendid. But during the performance, I noticed something that got me thinking. 

It was

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Forget Goals. What’s Your Moonshot?

Forget Goals. What’s Your Moonshot?

In early 1997, I started the process of applying to the U.S. Naval Academy. I was a junior in high school, yet I was somehow undaunted by the steps involved in this application—one of which is obtaining an official nomination, which typically comes from your U.S. Representative or either of your state’s two U.S. Senators. I applied to all three of these elected officials for my nomination. 

That was the first time I paid serious attention to the name “John Glenn.” 

He was U.S. Senator John Glenn at the time, but he was also, of course, the first American to orbit the Earth, a feat which he accomplished in 1962. He did it again in 1998, at the age of 77. He was also a U.S. Marine Corps combat pilot and

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Siri, Drive the Kids to Soccer Practice

Siri, Drive the Kids to Soccer Practice

Touchscreen ordering at McDonald’s. Self-checkout at the grocery store. 

Programmable logic controllers that guide manufacturing processes. Industrial robots that weld, assemble and, even, inspect. 

And perhaps one that really sparks widespread imagination: driverless vehicles. We probably have some time before we can get a positive result from telling our iPhones, “Siri, drive the kids to soccer practice,” but

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Why Gratitude is Smart Business for Leaders

Why Gratitude is Smart Business for Leaders

One of the most prominent experiences I’ve had as an adult was the year I spent in Afghanistan, where I advised the Afghan National Police in 2013. 

And one of the biggest reasons why it was a prominent experience is that it gave me a fresh perspective and sense of how good my life was in America. Being around poverty and people who had live through various levels of armed conflict for the past three decades has a way of making your “problems” seem a little less consequential. It makes you grateful for what you have. 

But it doesn’t take a trip to Afghanistan to develop a sense of gratitude. In fact, I’ve come to realize how gratitude is a daily choice: You must

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Advanced Manufacturing and Two Ways to Reward Agility

Advanced Manufacturing and Two Ways to Reward Agility

Modern factory floors fascinate me. There’s something about the clang and whoosh of the myriad machines, the hum of an overhead crane gliding along its tracks, the intricate yellow lines demarcating where it’s safe to walk and the ambiguous chemical aroma punctuating the air with hints of solvents or grease or paint or maybe all of them mixed together.

There’s something about the delicate dance of interdependent and interconnected parts and processes that somehow—amazingly—produce that which we and the entire world outside the factory walls often takes for granted. 

When I’m in a factory, I still get the same sense of wonder and curiosity that I had when I was 8 or 9 years old, touring the Rohm and Haas plant in Louisville, Ky. And this week, I had the opportunity to visit one of Cleveland’s (and Ohio’s, for that matter) oldest and largest manufacturing firms: Lincoln Electric. 

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Leadership Advice for the New Administration

Leadership Advice for the New Administration

On the evening of Wednesday, Nov. 9, one day after the general election here in the United States, I met with my graduate students who are in my course on leadership and interpersonal effectiveness. 

Up until this point, we hadn’t talked much about the U.S. presidential race in class. But I felt that on that one class the day after the election, it might make sense to do so. It just felt weird to not talk about it. Our course is about leadership, after all.

In particular, we’ve talked at length in the course about the agility required for leaders to pivot into new roles. This is particularly true for people who have never managed or led people before—that first-time manager job can be tough. 

And although both Secretary Clinton and now President-Elect Trump have extensive experience leading people and projects, transitioning from presidential hopeful to President of the United States must surely be a dramatic shift personally and professionally. 

For anyone. 

And so, on Nov. 9, with my class, we

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What a Professor Learned by Taking Online Classes

What a Professor Learned by Taking Online Classes

Taking classes while working full-time is tough. That’s one of the lessons I learned firsthand during the past two years. 

But there’s more. 

To begin, I’ve been a business professor since 2011, so I’ve had the opportunity to teach many students—about 1,000 to date. And I’ve taught in the three primary formats: solely face-to-face, solely online and in a hybrid structure, which is a combination of face-to-face and online. I’ve taught both graduate and undergraduate students, many of whom were extraordinarily busy with part- or full-time jobs, families and other time demands outside of their coursework. 

I always knew that these students were busy, but from January 2015 to October 2016, my appreciation for their balancing-act of responsibilities grew. 

Substantially.

That’s because during that time, I became the student. I became the juggler

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You Already Won the Lottery

You Already Won the Lottery

A few weeks ago, I was discussing the topic of stress and well-being with my students in class. Our focus was on the importance of monitoring your well-being and managing your stress when you’re in a leadership position. Being a manager and having to get work done through a team is tough work, and it’s often full of stressors which, left unchecked, can take a toll on the manager. 

That toll can include negative outcomes such as:

  • Irritability,
  • Reduced productivity,
  • Burnout
  • And a host of physical symptoms, from higher blood pressure to weight gain.

So it’s critical for managers of all levels to take care of themselves, both mentally and physically. 

As the class went on, I discussed the importance of self-care for managers and how it can include many techniques, but one that I find particularly interesting is something that’s free and relatively easy. That technique?

It’s

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Never Give Up, Never Stop Learning

Never Give Up, Never Stop Learning

Although I teach courses on various topics related to leadership, I’m quick to admit it: Learning a lot about leadership won’t necessarily make you a great leader. 

Similarly, just because someone has 20 years of experience doing something doesn’t necessarily make him or her an expert. It’s quite possible—and common—for people to have the same experience, 20 years in a row. 

What oftentimes elevates truly great leaders above the rest is their tenacity, their commitment to never give up—and to never stop learning. It’s their ability to persevere through adversity with an open mind, applying the lessons they acquire along the way. 

One such leader whom I’ve always enjoyed listening to and reading about is United States Marine Corps General James Mattis (ret.). Among recent military leaders, Mattis is a legend, particularly if you talk with other U.S. Marines. 

Stories about his selfless, direct style of leadership abound. 

Additionally,

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What Leaders Can Learn From Mr. Olympia

What Leaders Can Learn From Mr. Olympia

Imagine that you’re about to interview for the job of your dreams. Or that you’re about to give a high-stakes presentation. Or take an important test. Or simply focus on getting a few things done in the next hour. 

What are you thinking? What are you telling yourself in your mind? 

If you’re anything like 8-time Mr. Olympia Ronnie Coleman, you’re telling yourself, “Ain’t nothin’ to it but to do it.” 

Coleman is widely considered one of the greatest bodybuilders of all time, which is impressive enough, but what I find compelling is how he talked. In particular, how he

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Are You “Rewarding A While Hoping For B?”

Are You “Rewarding A While Hoping For B?”

Incentives matter. Rewards motivate people to behave in certain ways. Using incentives, therefore, is one great way to influence the form, direction and intensity of how people act. 

Goals also matter. They help us clarify where we’re headed and how to focus our efforts. Setting difficult, specific goals, therefore, is one of the best ways to motivate yourself and others (see the numerous studies on the topic, particularly those by Gary Latham and Edwin Locke). 

But goals and incentives can—and sometimes do—run amuck. 

And when that happens, it’s often in the form of

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On Human Connection, Vulnerability and Leadership

On Human Connection, Vulnerability and Leadership

Years ago, as a young junior officer in the U.S. Navy, a few hundred of my peers and I shuffled into a large auditorium to hear an admiral speak. I don’t remember his name or his title. But I remember one phrase, one nugget of “wisdom” that he provided. 

He said, “Leaders are people who know stuff.” 

At the time this seemed like a simple, yet compelling insight. And it’s certainly the case that one source of people’s power and influence over others can be their expertise. In many situations, we follow those people who know the most (or at least seem to know the most) about how to solve problems. 

We also tend to follow people who have definitive answers. People who are decisive, outspoken, direct. 

But such tendencies grossly oversimplify

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The Courage to be Agile and Pivot

The Courage to be Agile and Pivot

My morning routine gives me comfort. I get up at the exact same time almost every day. My coffee maker is set to turn on 15 minutes earlier, so I go downstairs, pour my coffee and fill my 1-liter water bottle. I then head to my home office and get oriented for the day’s activities. 

After about 40 minutes, my coffee cup and water bottle are empty. Then, it’s time to get ready for some exercise. That lasts for about an hour, after which comes the remainder of my tasks to prepare for the day prior to the stampede of our four soon-to-awaken children. 

And so on. 

These are comfortable routines; they are generally productive habits. 

But sometimes habits can become too comfortable. We can stick to routines for the sake of sticking to the routine—when in fact, change is necessary. 

For example, 

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Orienting New Employees Starts Well Before You Meet Them

Orienting New Employees Starts Well Before You Meet Them

My fascination with the military—and the U.S. Navy, in particular—started before I was 10 years old. And during the decade between then and when I was commissioned as an officer in 2002, I acquired a whole set of ideas about what actually being in the Navy would be like. 

These ideas came from books, movies, stories from veterans and myriad other information sources around me. 

Some of those ideas turned out to be accurate; others weren’t. For example, most of what you experience on a day-to-day basis in the U.S. Navy—especially if you’re a ship driver like I was—bears little to no resemblance to Maverick’s job as a fighter pilot in the 1986 movie Top Gun. 

But other patterns of behavior such as respect for rank structure, commitment to teammates, and aspects of selfless leadership that I’d learned about turned out to be

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